Know your landlord before you sign the tenancy.
Trusted Landlords collects honest tenant ratings across nine areas that actually matter when renting in the UK — from repairs and damp to deposit handling and legal compliance.
How it works
Landlord sends a link
Landlords generate a unique, single-use review link for each tenant and share it by text, email or WhatsApp.
Tenant rates in minutes
No account needed. Nine star ratings, an optional written review, and the link is spent the moment it's submitted.
Renters check first
Anyone can search by landlord name or area and see the aggregate score, category breakdown and every review.
What tenants rate
Communication & Responsiveness
How quickly and clearly the landlord responds
Repairs & Maintenance
Speed and quality of fixing reported issues
Property Condition
Damp, mould, pests and general upkeep
Deposit Handling
Protected in an approved scheme, fair deductions
Legal Compliance
Gas safety, EICR, EPC and right-to-rent kept up to date
Fairness of Charges & Rent Increases
Transparent fees and reasonable notice
Respect for Privacy
At least 24 hours' notice before visits
Professionalism & Conduct
Courteous, respectful treatment of tenants
Value for Money
Rent versus quality and location
Would you rent from them again?
A simple yes or no, alongside the overall star average.
Built to be hard to game
Single-use links
Every review needs a landlord-issued token. Once used, it can never submit again — no duplicate or drive-by ratings.
Moderated writing
Written reviews pass a basic abuse filter, and anyone can flag a review for review by our moderation queue.
Right of reply
Landlords can publicly reply to any review, so both sides of the story are visible.
Coming next: verified tenancy proof, letting agency profiles, and email digests to landlords when a new review arrives.